1. Scope. These terms govern use of the contact form and any quotes, responses, or materials exchanged between you and Kohler ("we", "us").

2. No automatic contract. Messages and quotes do not form a binding agreement until both parties execute a written purchase order or supply agreement.

3. Fair use. You agree not to submit unlawful content, spam, or proprietary information you are not authorized to share.

4. Changes. We may update these terms; the current version is effective upon publication below.

What we collect. Details you submit (company, contact info, message, product interest), and basic technical data (IP address, device/browser, timestamps) to protect the service and improve responses.

How we use it. To respond to your inquiry, prepare quotations, provide customer support, and maintain security. We may also generate anonymized statistics (e.g., page visits by country).

Retention. Inquiry records are retained as long as needed for business and legal purposes, then securely deleted or anonymized.

Your rights. You may request access, correction, or deletion of your data at privacy@miller-factory.cn.

We use essential cookies for security and session continuity, and optional analytics to understand usage (e.g., page performance, country distribution). You can control non-essential cookies in your browser settings.

If you opt in on the contact form, we may send product updates or newsletters. You can unsubscribe at any time via the link in our emails or by writing to hello@miller-factory.cn.

Information on this site is provided “as is”. To the maximum extent permitted by law, we exclude indirect, incidental, or consequential damages arising from use of this page. Product warranties, if any, are defined in your signed agreement or order confirmation.

These terms are governed by the laws of the People’s Republic of China. Any dispute shall be submitted to the courts of Guangzhou, Guangdong, unless otherwise agreed in a written supply agreement.